Return Policy for Mobile Toilets 4 Hire

At Mobile Toilets 4 Hire, we are committed to delivering high-quality products and services. If you are not completely satisfied with your purchase or rental experience, we are here to help. Please review our return policy below for clear and transparent steps.

Eligibility for Returns and Refunds

  1. Return Period:
    • Items must be returned or refund requests must be initiated within 30 days from the purchase or rental delivery date.
  2. Condition of Items:
    • Returned items must be in their original condition, unused, and include all packaging, components, and accessories.
    • Items showing signs of use, damage, or with missing parts may not qualify for a full refund.
  3. Proof of Purchase:
    • A valid receipt or order confirmation is required for all refund or return requests.

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Items marked as final sale or clearance.
  • Customized or special-order products unless they are defective or damaged.
  • Digital products once downloaded or accessed.

Refund Process

  1. Initiating a Refund:
    • Contact us at info@mobiletoilets4hire.co.za or call +27 787 035 553.
    • Provide your order number, contact information, and the reason for your return.
  2. Return Shipping:
    • Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect due to our error.
    • We recommend using a trackable shipping method to ensure your return is received safely.
  3. Inspection and Approval:
    • Returned items will be inspected upon receipt. You will be notified of the approval or rejection of your refund within 3-5 business days.
  4. Processing Refunds:
    • Approved refunds will be processed within 7-10 business days via the original payment method.
    • Please allow additional time for your bank or payment provider to reflect the funds in your account.

Exchanges

  • We offer exchanges only for items that are damaged or defective.
  • If you need an exchange, please contact us at info@mobiletoilets4hire.co.za to arrange for a replacement.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  1. Notify us within 7 days of receipt.
  2. Provide photographic evidence of the issue.
  3. We will arrange for a replacement or issue a full refund, including shipping costs if applicable.

Order Cancellations

  • Orders can be canceled for a full refund if the cancellation request is made before the order is shipped or delivered.
  • Once shipped, our standard return policy applies.

Contact Information

For further information or assistance regarding this policy, please contact us:

Website: www.mobiletoilets4hire.co.za
Address: 25 West Road, Houghton, Johannesburg, South Africa
Phone: +27 787 035 553
Email: info@mobiletoilets4hire.co.za

Thank you for choosing Mobile Toilets 4 Hire. We appreciate your trust and are dedicated to ensuring your satisfaction.