Return and Refund Policy – Mobile Toilets 4 Hire

At Mobile Toilets 4 Hire, we aim to provide high-quality products and services. If you are not satisfied with your purchase or rental, please review our clear return and refund guidelines below.

Eligibility for Returns and Refunds

  1. Return Period:
    • Returns or refund requests must be initiated within 30 days of the purchase or rental delivery date.
  2. Condition of Items:
    • Items must be in their original condition, unused, and include all packaging, components, and accessories.
    • Items that show signs of use, damage, or missing parts may not qualify for a refund.
  3. Proof of Purchase:
    • A valid receipt or order confirmation is required for all returns or refunds.

Non-Refundable Items

The following are not eligible for refunds or exchanges:

  • Items marked as final sale or clearance.
  • Customized or special-order products (unless defective or damaged).
  • Digital products once downloaded or accessed.

Refund Process

  1. Initiating a Refund:
  2. Return Shipping:
    • Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect due to our error.
    • We recommend using a trackable shipping method to ensure safe delivery.
  3. Inspection and Approval:
    • All returned items will be inspected upon receipt.
    • Approval or rejection of refunds will be communicated within 3-5 business days.
  4. Processing Refunds:
    • Approved refunds will be processed within 7-10 business days via the original payment method.
    • Please allow additional time for your bank or payment provider to reflect the funds.

Exchanges

  • Exchanges are available only for items that are damaged or defective.
  • Contact us at info@mobiletoilets4hire.co.za to arrange for a replacement.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 7 days of receipt.
  • Provide photographic evidence of the issue.
  • We will arrange for a replacement or issue a full refund, including shipping costs where applicable.

Order Cancellations

  • Orders can be canceled for a full refund if requested before the order has been shipped.
  • Once shipped, our standard return policy will apply.

Contact Information

For any questions or assistance, please contact us:

Thank you for choosing Mobile Toilets 4 Hire. We are committed to providing excellent service and ensuring your satisfaction.